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Box with Leader label — Self Storage FAQ in Tablelands QLD, Australia

Your Questions Answered 

Everything you want to know about Tableland Self Storage’s services and facilities is here. Feel free to get in touch if you want to know more.

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FAQ 1

Question: Can I drive to my storage shed? 
Answer: Yes, you can. Most of our units are accessible via wide driveways.  

FAQ 2 

Question: What is your shortest and longest storage period? 
Answer: The minimum is 1 month while there is no maximum. Under special circumstances, we allow for rentals shorter than 30 days. 

FAQ 3 

Question: Can I access my storeroom 24/7?

Answer: Our facilities are open every day of the week. Our Maxwell Crescent facility is accessible 24/7 via a gate key, while the one in Atherton is open during daytime only.

FAQ 4

Question: What items can I keep in your storage sheds or open yard?
Answer: You can store anything you want in our facilities except for things that are:  
  • Alive 
  • Dangerous 
  • Highly flammable 
  • Illegal 
  • Perishable

FAQ 5 

Question: What kinds of storage do you provide? 
Answer: We offer a variety of storage types according to your requirements. These include: 
  • Personal
  • Commercial
  • Industrial
  • Vehicular 
  • Shipping container 

FAQ 6 

Question: Are the items in your self-storage insured?

Answer: No they’re not, but you can consider extending your current household insurance to cover your goods while in storage; you will need to check with your insurer

FAQ 7

Question: How can I bring my goods to you without a vehicle?
Answer: We can refer you to our transport providing partners who can help you do that. 

FAQ 8 

Question: What payment methods do you accept?  
Answer: We prefer direct deposits to our account. We also accept online payments via EFTPOS and cash.

FAQ 9

Question: What are your payment terms? 

Answer: Advanced payment of monthly rent. We provide generous discounts if you pay 6 or 12 months in advanced. We refund unused portions of the advanced payment upon vacating the unit.

FAQ 10

Question: Do you require a bond? 
Answer: No, we don’t. We only ask for advanced rental payments. For the Maxwell Crescent facility, a gate key deposit is also mandatory

FAQ 11

Question: Are padlocks provided with storage units?  
Answer: No, they’re not. You’ll need to bring your own, preferably a 40mm padlock.

FAQ 12

Question: Do you have access to my storage unit?

Answer: No, we don’t. Because you use your own padlock, only you can open it. 

FAQ 13

Question: What security measures do you implement? 
Answer: Aside from gates and fences, we also have CCTV cameras, a guard doing rounds on both premises, and a manager at the Atherton site during operating hours. 

FAQ 14

Question: Do your storage units have power? 
Answer: No, they don’t. Electricity is only for automatic lighting in the hallways. 

FAQ 15

Question: Do you have a privacy policy?

Answer: Yes, we do. Please get in touch with our office to obtain a copy.

FAQ 16

Question: Do you offer packing materials?  
Answer: No, we don’t. However, we can refer you to local suppliers for your requirements.  

FAQ 17

Question: Are you open on weekends and public holidays?
Answer: The office is closed but will open via prearranged appointments only. But you can still access your units every day. The Atherton facility is open daily from 6:00am to 6:00pm, while you can access the one in Maxwell Crescent 24/7 using your gate key.

FAQ 18

Question: Do you offer price matching? 

Answer: Certain conditions apply.

FAQ 19

Question: Are your facilities pest-controlled? 
Answer: Yes, they are. We commission a professional company to carry out routine inspections and treatments for vermin-free storage solutions. But we still recommend storers to place pest control products throughout their shed to deter unwanted pests.
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